Terms and Conditions

Terms & Conditions

BOOKING CONDITIONS These apply even if for some reason the booking form has not been completed, eg. a late booking by telephone / email.

BALANCE PAYMENT Having made your booking by telephone or email and paid your deposit, you will be sent an online Booking Form and Confirmation Invoice that will show your balance and due by date. The Breakages Deposit amount (if any) will also be shown (see below). The balance will be due 1 calendar month before the holiday commences. This will be your only Invoice for the accommodation. Non-payment of the balance after a reminder, may lead to us re-letting the property. If there is a problem PLEASE get in touch. On receipt of the balance you will be sent an accommodation voucher and arrival information.

OCCUPANCY The booking is for accommodation only (unless activities are also booked at the same time) and is strictly limited to the persons listed on the booking form. Pets are never allowed.

ACCOMMODATION The accommodation is booked as described in the Confirmation Invoice. The occupants agree to respect the rules of AltaVista Surf and Adventure Lodge.

ARRIVAL & DEPARTURE Regardless of flight times, on the day of arrival you must not try to occupy your accommodation until after 3.00 pm. You must vacate your accommodation by 12.00 noon. Both on arrival and departure you will be able to leave your packed cases in the Lodge and use all the facilities.

INSURANCE Travel Insurance is compulsory under EU law. All occupants are responsible for ensuring that they have adequate Travel Insurance and a 24 hour Emergency Tel No. The use of the accommodation and amenities are offered on the condition that they are used entirely at the occupant’s own risk. We cannot accept responsibility for accidents, injuries, illness, death, robbery or theft, or loss or damage to users’ or visitors’ property or belongings, including motor vehicles, however caused. Cancellation charges may be covered by the Insurance.

CANCELLATIONS – ACCOMMODATION If you cancel the accommodation up to 3 months prior to departure you will lose your Deposit. 50% of total cost of accommodation is charged if you cancel between 2 and 3 months prior to departure. 100% of total cost of accommodation is charged if you cancel less than 2 months prior to departure. All cancellations must be in writing. Admin fees may apply.

CANCELLATIONS – ACTIVITIES Activities must be paid for at the time of booking. 72 hours notice is required to cancel a booked activity or to change day or time. Admin fees may apply.

FORCE MAJEURE In the unlikely event that the accommodation is rendered uninhabitable due to fire, flood, earthquake, water or power failure, sudden or unexpected nearby building work, or any other means beyond our control, liability will be limited to a refund of the monies paid for the accommodation only. Every endeavour will be made to find other suitable accommodation at the best possible price.

LIABILITY We act as agents only for the activity providers and we cannot accept liability for errors or omissions of our principals over whom we have no control. All information concerning the accuracy of descriptions is thoroughly checked and believed correct at the time of going to press, but it is possible that a facility may be withdrawn or changed without notice and in circumstances beyond our control. Wherever possible changes will be advised to you without delay. The booking for accommodation is independent of, and bears no liability to, any other product or services that you have purchased. We cannot accept responsibility for accidents or injuries occurring during the activities. 

BREAKAGES / DAMAGES All breakages and damages are the legal responsibility of the hirer, who is responsible for the property and is expected to take all reasonable care of it. All equipment, utensils etc. must be left clean and the property must be left clean and tidy at the end of the rental period. Please ensure that any damage found on arrival is reported to the Management / Housekeeper within 24 hours of arrival and also as soon as it occurs, so that it can be rectified for the next occupants. This includes mattress damage and you will be liable for the cost of replacing a damaged mattress. Do not smoke in the bedrooms. Cigarette burns on furniture or linen will be charged at full replacement cost. A refundable security deposit of £100 may be required on arrival and is held against your Credit / Debit Card. Any excess cleaning costs, excess electricity, replacement or repairs for damage to the property or any of its contents, remaining unpaid after departure will be charged to your Card and the balance of the deposit will be returned within approx 21 days of departure.

COMPLAINTS We fully expect you to be very happy with the accommodation and amenities provided. However if you feel you have reason to complain you must immediately contact the local Representative or Housekeeper either personally, by phone or in writing, so that the problem can be resolved. We are not responsible for any matter which you did not bring to our attention during your holiday. If the problem is not resolved locally to your satisfaction, then you must put your complaint in writing within 7 days of your return date

ACCURACY OF PRICES AND DESCRIPTIONS Important note: the information and prices shown on our website and elsewhere may have changed by the time you come to book your accommodation or other services. Although we make every effort to ensure the accuracy of the information and prices, regrettably errors do occasionally occur. You must therefore ensure you check the price and all other details of your chosen accommodation or other services with us at the time of booking.


Because your privacy is important to us, we do not pass, sell, or rent your personal information to third parties. You may remove your details at any time by sending an e mail to bookings@altavistaluz.com or by tel ++44 (0)1844 238638.

Privacy policy

In accordance with EU Data Protection Directive (95/46/EC) and the EU Telecommunications Data Protection Directive (97/66EC) and in accordance with UK implementing legislation such as the Data Protection Act 1998, the Telecommunications (Data Protection and Privacy) and (Direct Marketing) Regulations1998, the Regulation of Investigatory Powers act 2000 and the Telecommunications (Lawful Business Practice) and (Interception of Communications) Regulations 2000.

This statement sets out the AltaVista Surf and Adventure Lodge policy with regard to the reasonable and acceptable collection, storage and processing of data which can identify users of this site. Should any elements of this policy change at a later date, we will publicise the amendments on the website.

When is data collected?

AltaVista Surf and Adventure Lodge collects data from our users throughout the site. We collect data that has been provided directly by the user (such as in registration pages and request forms) and also data collected indirectly (such as IP addresses and the use of cookies where permitted). When the data is no longer required, it will be securely erased from our system.

Why is this information collected?

AltaVista Surf and Adventure Lodge collects data about our visitors and customers to gain a better understanding of how the site is being used so that we can continually improve the service we offer and the content of the site. We also, where permitted, use information provided in order to send our users further information and offers that may be of value to them from AltaVista Surf and Adventure Lodge. We may also contact users by post, e-mail, telephone (where permitted) with offers or information that we believe may be of interest.

Lawful disclosure

In certain circumstances, such as a breach of the AltaVista Surf and Adventure Lodge Terms and Conditions or Privacy Policy, we may disclose information held about a user or their account to a third party nominated by law or their legal representative.

Site security

AltaVista Surf and Adventure Lodge cannot guarantee the security of data that users send to us over the internet and this is therefore undertaken at their own risk.

Accessing and updating personal information

Users may check any personal information that AltaVista Surf and Adventure Lodge may hold about them and make any amendments.

Users may withdraw any consent given to use information about them for whatever purpose and at any time. Simply e-mail us at bookings@altavistaluz.com

Links and third party suppliers on AltaVista Surf and Adventure Lodge 

Please note that where there are links out to external websites or where you volunteer to supply information to third parties from the AltaVista Surf and Adventure Lodge site, we cannot be held responsible for the privacy policies of these operators. Nor do we approve or endorse any material or information provided by these external sites.

Your acceptance of these terms

By using the AltaVista Surf and Adventure Lodge website, users signify full acceptance of our privacy policy.

Visa Credit and Debit payments supported by Worldpay Visa Electron payments supported by Worldpay Mastercard payments supported by Worldpay Maestro payments supported by Worldpay JCB payments supported by Worldpay Worldpay Payments Processing